PRIVACY POLICY
Last updated: [25/02/2026]
At Nell’s Farmhouse Interiors, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the terms of this policy.
1. Who We Are
Nell’s Farmhouse Interiors
Email: admin@nellsfarmhouseinteriors.co.uk
Nell’s Farmhouse Interiors
50 Princes Street, Ipswich, Suffolk, IP1 1RJ
For the purposes of data protection law, we are the “data controller” of your personal data.
2. What Information We Collect
We may collect and process the following information:
Information You Provide to Us
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Account login details (if applicable)
- Any information you provide when contacting us
Payment Information
Payment details are processed securely by our third-party payment providers. We do not store full card details.
Website Usage Information
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and tracking data
Marketing Information
- Email address
- Name (if provided)
- Marketing preferences
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage payments and refunds
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Comply with legal and tax obligations
- Send marketing communications (if you have opted in)
4. Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – To process and fulfil your orders.
Legal obligation – To comply with tax and accounting requirements.
Legitimate interests – To improve our services and prevent fraud.
Consent – For marketing emails and non-essential cookies.
You can withdraw your consent at any time.
5. Who We Share Your Data With
We may share your information with trusted third parties where necessary, including:
- Payment providers
- Delivery couriers
- Website hosting providers
- Email marketing platforms
- Accountants or bookkeeping services
- IT and website support providers
We only share information that is necessary and ensure appropriate safeguards are in place.
6. How Long We Keep Your Data
We retain personal data only as long as necessary:
- Order and financial records: 6 years (for tax purposes)
- Marketing data: until you withdraw consent
- Customer enquiries: up to 24 months
After this period, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us at:
Admin@nellsfarmhouseinteriors.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
8. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
You can control cookie preferences through your browser settings and via our cookie banner.
For more information, please see our Cookie Policy.
9. Data Security
We take appropriate security measures to protect your personal data, including:
- Secure SSL encryption
- Secure payment gateways
- Restricted access to personal data
- Regular monitoring of our systems
However, no online transmission can be guaranteed to be completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
WEBSITE TERMS & CONDITIONS
Last updated: 25/02/2026
These Terms & Conditions govern your use of the website www.nellsfarmhouseinteriors.co.uk and the purchase of goods from Nell’s Farmhouse Interiors.
By using our website and placing an order, you agree to be bound by these Terms.
1. About Us
Nell’s Farmhouse Interiors
50 Princes Street, Ipswich, Suffolk, IP1 1RJ
Email: admin@nellsfarmhouseinteriors.co.uk
2. Use of This Website
By using this website, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into binding contracts
- The information you provide is accurate and complete
We reserve the right to refuse service or cancel orders at our discretion.
3. Products
We take care to ensure product descriptions, images and prices are accurate. However:
- Colours may vary slightly due to screen settings
- Measurements are approximate
- Handmade or natural items may have slight variations
All products are subject to availability.
4. Orders
When you place an order:
- You will receive an order confirmation email.
- This email confirms receipt of your order but does not constitute acceptance.
- A contract is formed once your order has been dispatched.
We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.
5. Prices & Payment
- All prices are listed in GBP (£).
- Prices include VAT where applicable.
- Delivery costs are shown at checkout.
Payment must be made in full at the time of ordering.
We use secure third-party payment providers and do not store full card details.
6. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
- Couriers
- Incorrect address details
- Customs or unforeseen circumstances
Risk passes to you once the goods are delivered to your address.
If a parcel is returned to us due to incorrect address details or failed delivery attempts, additional postage charges may apply.
7. Returns & Refunds
Please refer to our separate Returns Policy for full details.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
Items must be returned unused and in original packaging unless faulty.
Refunds will be processed in accordance with UK consumer law.
8. Damaged or Faulty Goods
If your item arrives damaged or faulty, please contact us within 24 hours of delivery with clear photos and a video.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
9. Intellectual Property
All content on this website, including:
- Images
- Text
- Branding
- Logos
- Product descriptions
is the property of Nell’s Farmhouse Interiors and may not be copied, reproduced or distributed without permission.
10. Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Loss of profit, revenue or business
- Delays outside our reasonable control
Nothing in these Terms limits your statutory rights or our liability for death or personal injury caused by negligence.
11. Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We reserve the right to update these Terms at any time. The latest version will always be available on our website.
This website collects personal information to power our site analytics, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Your IP address
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Contact

admin@nellsfarmhouseinteriors.co.uk
07533189691

Nell's Farmhouse Interiors

50 Princes Street

Ipswich

Suffolk, IP1 1RJ

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Contact

admin@nellsfarmhouseinteriors.co.uk07533189691

© Nell's Farmhouse Interiors 2026

admin@nellsfarmhouseinteriors.co.uk
07533189691